Communication: Golden Rules for Effective Communication Skills

Communication: Golden Rules for Effective Communication Skills: Communication for Beginners, William Prior, Amazon Digital Services, 2015

This is a very basic book about the art of communication.

Information can be conveyed non-verbally, through facial expressions, hand gestures and tone of voice. Verbal communication allows for immediate feedback from the receiver, and written communication provides a permanent record and can be used as legal evidence.

There are many obstacles to clear communication. The receiver could jump in before the sender is finished speaking (thinking that the sender has used a period when they have actually used a comma). Other obstacles include use of technical jargon, a bad transition from one language to another, not paying attention to the speaker and too much use of hand gestures.

The author's Golden Rules in communication, at work or outside of work include: Be clear when sending your message. Listen to the other person. Silence will help both of you to analyze your thoughts. Focus on the problem, not on the other person.

Most people will consider this book common knowledge. There are people (including those who should know better) who really need this book. It's worth reading.